Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

 

To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Regional Procedure Coordinator - Upper East Side

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Professional / Leadership
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220JE Requisition #
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AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York City. With more than 35 medical offices and over half a million patients across all five boroughs* and Long Island, ACPNY aspires to be a home for health for the communities we serve. This vision is accomplished through a “whole you” care approach that recognizes the physical, mental, and lifestyle factors that impact a patient’s health. When our teams of providers, nurses, and specialists work together, we can get patients in sooner, answer their questions in real time, and give them the support they need to achieve their health goals. ACPNY is also driven by a commitment to diversity, an unyielding desire to deliver high-quality care, and community-focused collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for our patients.
*BronxDocs medical offices are affiliates of AdvantageCare Physicians.

 

The Regional Procedure Coordinator coordinates surgical and medical procedures and/or outpatient diagnostic testing including off site procedures in hospital or ambulatory surgical centers. Coordinates appointment process and serves as a communication link between patients, affected departments, the provider and care team. Provides excellent customer service and guides expectations of patients. Oversees block or available time for surgical and procedural cases while coordinating in-office schedules. Supports the medical clearance, billing, and medical records documentation process, completes prior authorization, and performs clerical duties as required.

Responsibilities: 

  • Schedules surgical procedures which are performed in a hospital or ambulatory surgical center.
  • Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients, in a timely manner
  • Completes pre-procedure phone calls and confirms appointment times with patients via telephone or electronically using electronic medical record (EMR) digital capabilities. Documents outreach and patient instructions in EMR notations.
  • Coordinates pre-procedure clearance testing and consultations, when needed. Gathers and submits required medical records per facility and specialty provider requirements.
  • Maintains patient/employee confidentiality in the management of information
  • Coordinates separate preoperative visit for collection and analysis of physical data as needed. Schedules Post-operative appointments.
  • Confirms that perioperative medications have been ordered and reminds patient to pick up and take them.
  • If the facility offers transportation or if this is an insurance benefit, coordinates transportation.
  • Confirms patient’s insurance provider and assists with obtaining prior authorization for surgical procedures.
  • Transmits information, as required, to insurance carriers through computerized or phone data entry and through the submission of written forms.
  • Engages in problem resolution as necessary to complete authorizations, including verbal and written correspondence with insurance companies, specialty providers and their care team, patients and hospital and surgical center staff. Follows up with such personnel to ensure requested services are available and authorized for patients.
  • Coordinates with specialty provider in sending operative reports and required billing documentation to Revenue Cycle and Medical Records for billing and filing purposes.
  • Monitors, compiles, and reports data on referral authorization activity as directed by the practice manager, specialty operational and organizational leadership.
  • Interfaces with appropriate hospital or surgical center staff to ensure a cohesive working relationship in providing coordinated patient care.
  • Performs other job-related duties as required.

Qualifications:

  • High School Diploma or GED
  • Associate Degree
  • Minimum 1year experience working in a medical office, hospital, or ambulatory surgical center in a surgical or procedure scheduling area
  • Minimum 3 years’ experience working in a medical office, hospital, or ambulatory surgical center in a surgical or procedural scheduling area
  • Knowledge of medical referral system and insurance authorization process
  • Knowledge of Medical Terminology
  • Experience working with and ability to navigate Electronic Medical Record system ; Epic experience preferred
  • Excellent written and verbal communication skills, strong decision-making ability, and attention to detail.
  • Ability to work well either alone or as part of a team.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

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