Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.


To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Sr. Technical Engineer

Information Technology
1000001263 Requisition #
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Summary of Position

Analyzes and designs solutions for enterprise hardware, software applications and network infrastructure.  Sr. Technical Engineers are highly skilled individuals that work closely with network and other IT teams to monitor, diagnose and address complex technical issues related to a wide range of IT issues. Locations: Queens, New York City and Brooklyn. Monday-Friday, 8am-5pm (on-call rotation).

Principal Accountabilities

  • Develops and maintains Visual Basic (VB) and PowerShell scripts for software automation installations and registry modifications.
  • Manages vendor relationships to ensure technology implementations and project timelines are met.
  • Works with support teams and external vendors to troubleshoot complex technical issues.
  • Installs hardware, software configurations, PC moves, troubleshooting and maintenance of computer systems, devices and peripherals.
  • Installs Windows and other application patches via KACE to fix software glitches, insuring minimal interruption to client business and service.
  • Works on small to mid-size projects independently and with a team members to ensure project scope of work is being followed and times are met.
  • Manages Security Monitoring Tools (Packet Shaper, Sniffers, Audit Logs, KACE, Anti-Virus Patch Management Systems).
  • Ensures all standard hard drives and solid-state drives (SSD) are encrypted via BitLocked.
  • Manages Symantec USB (Universal Serial Bus) policy on Symantec endpoint server (SEP) for whitelisting and blocking mass storage devices.
  • Creates technical documentation for hardware/ application installations and configurations.
  • Mentors and train Field Engineers on technical and procedural matters and best practices.
  • Attends change control meetings and processes requests to execute system upgrades and application installations.
  • Stays current on industry standards and overall technologies.  Provide on-call technical support.

Education, Training, Licenses, Certifications

  • High School Diploma or equivalent (R)
  • Associates Degree in Computer Science or related field or equivalent experience (P)
  • A+ Certification (P)
  • Network + Certification (P) 


Relevant Work Experience, Knowledge, Skills, and Abilities

  • Three to five years of technical support experience in a Windows environment. (R)
  • Experience with Windows 10 system builds and MS O365 suite. (R)
  • Experience software package installation via KACE and PowerShell scripting. (R)
  • In-depth Knowledge of enterprise anti-virus and other security monitoring systems. (R)
  • Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the- box” and develop creative solutions. (R)
  • Well-organized with the ability to multi-task and work with minimal supervision. (R)
  • Strong knowledge of KACE for application deployment, Operating system deployment, PC Patching, and Inventory. (R)
  • Networking experience, including knowledge on Airwave, ClearPass, Aruba networks, TCP/IP, routing and switching. (P)
  • Experience with Epic EMR system. (P)
  • Strong time management skills. (R)
  • Exceptional written and oral communication skills. (R)
  • Decision-making, problem resolution and creative thinking skills. (R)
  • Ability to multi-task activities with shifting priorities. (R)
  • Expert knowledge of Microsoft Office and O365 products. (R)
  • Expert knowledge in Active Directory user administration. (R)
  • Strong background in O365 user administration. (R)
  • Car required. Must have a valid Drivers License.

Pay Disclosure

A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.

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