Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

Senior Field Service Engineer

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Information Technology
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191AM Requisition #
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AdvantageCare Physicians is the largest physician led outpatient medical office in the New York Metropolitan Area.  With 36 medical offices in the Brooklyn, Long Island, Manhattan, Queens and Staten Island, we aspire to be the preferred care destination for our patients and the communities we serve.   This vision is accomplished through focusing our care on the needs of our patients as we partner with them in the pursuit of better health.  Each and every day, our actions should be guided by these principles as we interact with our patients, each other and our communities.  The values that drive the AdvantageCare Physicians culture include a caring attitude, quality focus, collaboration, excellence and good citizenship.  By integrating these behaviors into our day-to-day operations, we can deliver the highest quality healthcare while also creating positive patient experiences.

Assists staff with technical support of desktop/laptop computers, desk side phones, printers, peripherals, applications and related technology. Installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Responsible for running projects with minimal supervision and performs on-call duties as required. Project examples: Medical office hardware deployments, Enterprise system migrations, KACE management deployment and UPS installation/ configuration.

Responsibilities:
  • Installation of hardware and software configurations, moves of PCs, troubleshooting and maintenance of computer systems, hardware and peripherals for ACPNY. 
  • Recognizes and escalates difficult technical scenarios within the organization or to external vendors.
  • Prioritizes both time and projects, working independently.
  • Works with support and/or product development personnel to troubleshoot and workaround product issues.
  • Creates Knowledge Base Articles / Technical Notes.
  • Provides on-call technical support.
  • Performs other job-related duties as required.
Qualifications:
  • Associates Degree in Computer Science or related field or equivalent experience required
  • A+ Certification 
  • Network Plus Certification preferred
  • Three to five years of technical support in a Windows environment including the installation and configuration of hardware including desktops, notebooks, printers, and scanners with excellent customer service skills required
  • Experience using Windows 7, desktop/laptop and Microsoft Office Suite work experience required
  • Experience installing software, patches, and updates on desktops and laptops required
  • Knowledge of enterprise anti-virus software required
  • Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions required
  • Well-organized with the ability to multi-task and work with minimal supervision required
  • Excellent troubleshooting skills. Ability to communicate effectively required
  • Networking experience, including basic knowledge of TCP/IP, routing and switching concepts preferred
  • Experience with Epic EMR system preferred
  • Experience working issues/cases at all technical levels preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

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