Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.


To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Practice Administrator - Kings Highway

Medical Operations
1000001643 Requisition #
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Summary of Position

• Accountable for the overall management, supervision, and development of respective physician practice and ambulatory
operations, while assuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access, and
• Hold team members accountable to standards of performance to achieve short tactical and long-term strategic objectives to
maintain the strategic orientation of the organization.
• Lead, supervise, educate and coordinate overall operational and administrative functions to ensure maximum efficiency, high
quality patient experiences, and compliance with appropriate HR and regulatory policies.
• Collaborate with clinical leadership and Chief Operating Officer, the Director or AVP, Regional Operations to ensure
AdvantageCare Physicians’ (ACPNY’s) strategic goals are achieved by implementation of ACPNY’s strategic initiatives.

Principal Accountabilities

• Work collaboratively with providers, administrative and clinical managers, and staff to ensure the achievement of
practice-wide operational and financial goals/metric/KPIs. With an assigned POD, works collaboratively with regional
operations and nursing leaders, medical office medical director, senior medical directors, and Lumeris leaders to
evaluate performance data and improve outcomes in support of our value-based payer arrangements. Supervise and
coordinate all processes and activities in the area/functions assigned ensuring organizational guidelines and policies
are followed.
• Oversee and document the implementation of and compliance with policies, procedures, programs, protocols, and
systems to provide an efficient and accurate patient encounter which improves the medical office’s effectiveness and
the quality of patient outcomes. Ensure compliance with all regulatory agencies, departmental and organization
policies and procedures for all staff.
• Establish and maintain effective working relationships with leadership, care teams, providers, policy-making bodies,
third-party payers, employee relations, patients, and the public. 
• Disseminate and monitor adherence to departmental/group procedures and conduct meetings with physicians and
staff to provide updates on facility and corporate changes; Lead monthly site meeting to provide a forum for
organizational performance, open communication and problem resolution, ensuring goals are achieved and
policies/procedures are followed. Assist the Director or AVP, Regional Operations in developing organizational
strategic plans and objectives based upon identified needs of patients and the communities served by the respective
offices. Assess market trends and local needs and guides the development of services.
• Assist with budget preparation by providing input on anticipated revenues and expenses. Evaluate monthly
budgetary variances and recommends a plan of action to correct unfavorable variances, balance the budget and
achieve organizational objectives. Initiate supply orders and control operating expenses. Review payroll to ensure
compliance with E-Time policies and procedures; address any deviations.
• Monitor key performance indicators to include but not limited to: Schedule and Provider Utilization, No-show, and
late cancellation appointment rates, Missing Charge Capture, In-Basket Messages, designated Press Ganey Scores,
and Referral Work Queues. Implement performance improvement initiatives, as needed. Continuously seek and
implement operational improvements. Lead, support, and mentor staff consistent with ACPNY’s strategic plan, to
maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient
• Assist in the hiring and general orientation of staff; provide work direction, assign schedules, and conduct on-the-job
training. Monitor and evaluate performance, and recommend personnel actions, such as promotions, demotions,
transfers, and disciplinary actions. Assist in the interpretation of and compliance with Human Resources, ACPNY and
departmental policies and procedures. Ensure employees understand and comply with local, state, federal and
regulatory standards, as they apply to respective job functions.
• In collaboration with the Senior Medical Director, Medical Office Medical Director, the Manager, Nursing, and the
Director or AVP, Regional Operations, analyze the medical office’s environment to assess deficiencies and make
recommendations to ensure to compliance with OSHA regulations. Work within scope to ensure equipment and
facilities are safe and clean, medical equipment is operating properly, and the environment of care is adequate.
Report any environmental deficiencies to facilities or on-site maintenance. Comply and enforce all HIPAA and
information security policies and procedures and reports all suspected cases of breaches of security and
confidentiality. Adhere to ACPNY patient-related issues policy.
• Lead and operationalize ACPNY pilot initiatives that are consistent with the strategic direction of the organization
including patient experience, patient outreach, and patient retention. 
• Perform other job-related duties as required.

Education, Training, Licenses, Certifications

Bachelor’s Degree (R) (Healthcare Management or Business Administration - preferred)

Relevant Work Experience, Knowledge, Skills, and Abilities

• 5+ years’ progressive professional work experience in an ambulatory care setting including 3+ years supervisory experience in
an ambulatory or other health care setting (R)
• Additional years of experience may be considered in lieu of degree.
• Experience working in a unionized environment (P)
• Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences. (R)
• Strong customer service skills (R)
• Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing
Management and Provider Relationships (R)
• Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint). (R)
• Proficiency with computer systems including electronic medical records systems, practice managements systems, and clinical
and scheduling applications. (R)
• Extensive knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets and
operational analysis (P)
• Strong knowledge of clinical office procedures, medical practices, and terminology (R)
• Ability to set priorities among multiple competing objectives, tasks, and initiatives(R)

Security Disclosure

If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.


We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail. 

Pay Disclosure

A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.

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