Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

Lead Technical Engineer

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Information Technology
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21009 Requisition #
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AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York. With 38 medical offices in Brooklyn, Manhattan, Queens, Staten Island and on Long Island, ACPNY aspires to be a home for health for the patients it cares for and the communities it serves. This vision is accomplished through a whole-you care approach that recognizes for each patient the physical, mental, and lifestyle factors that impact their health. The values that drive ACPNY include a commitment to diversity, an unyielding desire to deliver high-quality care, and community-driven collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for its patients.
 

The Lead Technical Engineer assists staff with technical support of desktop/laptop computers, desk side phones, printers, peripherals, applications and related technology. Installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Responsible for running projects with minimal supervision and performs on-call duties as required. Project examples: Medical office hardware deployments, Enterprise system migrations, KACE management deployment and UPS installation/ configuration.

Responsibilities:

  • Installation of hardware and software configurations, moves of PCs, troubleshooting and maintenance of computer systems, hardware and peripherals for ACPNY. 
  • Recognizes and escalates difficult technical scenarios within the organization or to external vendors.
  • Works with L3 support and Sr. leadership to analyze, troubleshoot and resolve complex system issues.
  • Prioritizes both time and projects, working independently.
  • Ability to work with cutting edge technology and assimilate information rapidly
  • Conduct weekly team’s meetings and breakout sessions to discuss and formulate a plan to resolve technical issues
  • Creates Knowledge Base Articles and Technical Notes.
  • Provides on-call technical support.
  • Performs other job-related duties as required.

 

Qualifications:

  • Associates Degree in Computer Science or related field or equivalent experience required
  • A+ Certification preferred
  • Network Plus Certification preferred
  • Three to five years of technical support in a Windows environment including the installation and configuration of hardware including desktops, notebooks, printers, and scanners with excellent customer service skills required
  • Experience with Windows 10, Microsoft Office Suite, Azure, DATP or similar products required
  • Experience with VMware, vSphere, patch management and solid foundation on overall endpoint security management required
  • Strong knowledge of enterprise antimalware solution and remediation processes required
  • Create and implement risk mitigation processes and conduct security audits to determine weaknesses in operating system and applications.
  • Basic knowledge of scripting and creating batch files for application installs, configurations and automation
  • Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions required
  • Well-organized with the ability to multi-task and work with minimal supervision required
  • Excellent troubleshooting skills and ability to communicate effectively required
  • Networking experience, including strong knowledge of TCP/IP, DNS, firewalls, routing and switching concepts preferred
  • Experience with Epic EMR, PACs and other clinical system preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

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