Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

Field Service Engineer

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Information Technology
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191AN Requisition #
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AdvantageCare Physicians is the largest physician led outpatient medical office in the New York Metropolitan Area.  With 36 medical offices in the Brooklyn, Long Island, Manhattan, Queens and Staten Island, we aspire to be the preferred care destination for our patients and the communities we serve.  This vision is accomplished through focusing our care on the needs of our patients as we partner with them in the pursuit of better health.  Each and every day, our actions should be guided by these principles as we interact with our patients, each other and our communities.  The values that drive the AdvantageCare Physicians culture include a caring attitude, quality focus, collaboration, excellence and good citizenship.  By integrating these behaviors into our day-to-day operations, we can deliver the highest quality healthcare while also creating positive patient experiences.

 

Installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. 

 

Responsibilities:

  • Installation of hardware and software configurations, moves of PCs, troubleshooting and maintenance of computer systems, hardware and peripherals for ACPNY.  

  • Maintains Inventory and adequate break fix equipment pool at each location.

  • Provides technical product training and basic user functionality training when required.

  • Works with support and/or product development personnel to troubleshoot and workaround product issues.

  • Recognizes and escalates difficult technical scenarios within the organization or to external vendors.

  • Uses the ticket tracking system to document all requests while adhering to set SLA policies put forth.

  • Confers with other team members and supervisors to establish best practices/decisions.

  • Adheres to departmental policies and procedures.

  • Follows change control guidelines.

  • Documents procedures and processes.

  • Standardizes the environment.

  • Provides on-call technical support.

  • Remains flexible in filling other project roles as required.

  • Performs other job-related duties as required.

Qualifications:

  •  High School Diploma or GED required

  • Bachelor's Degree in Computer Science or related field preferred

  • A+ Certification preferred

  • Network Plus Certification preferred

  • Three to five years previous field or Helpdesk experience required

  • Strong interpersonal skills, along with strong problem solving skills required

  • Experience with multiple desktop and laptop configurations and environments required


EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

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