Clinical Services Supervisor (Registered Nurse) - East New York

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.

Summary of Position

• The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams.
   
• The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows.

Principal Accountabilities

• Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY).
   
• Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. 
   
• Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. 
   
• Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
   
• As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes.
   
• Interface with physicians, all staff members as it relates to care team process.
   
• Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations
   
• Respond to situations which require leadership’s presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery. 
   
• Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame. 
   
• Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department. 
   
• Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations.
   
• Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care.
   
• Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures.
   
• Support staff in clinical decision-making, case reviews, and implementation of best practices.
   
• Collaborate with providers and specialty teams to enhance service delivery and patient experience.