Care Team Supervisor - Richmond Hill

AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York. With 38 medical offices in Brooklyn, Manhattan, Queens, Staten Island and on Long Island, ACPNY aspires to be a home for health for the patients it cares for and the communities it serves. This vision is accomplished through a whole-you care approach that recognizes for each patient the physical, mental, and lifestyle factors that impact their health. The values that drive ACPNY include a commitment to diversity, an unyielding desire to deliver high-quality care, and community-driven collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for its patients.  

The Care Team Supervisor organizes and provides clinical supervision to the patient care team including, but not limited to, delegation of responsibilities, mentoring, evaluating, educating, scheduling and counseling the care team staff. The Care Team Supervisor is responsible for providing professional nursing care to patients and proactively supports the efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained, as established by AdvantageCare Physicians. This role functions as one of the primary liaisons between patients, staff and physicians and supports the Advanced Care Model.   

Responsibilities: 

• Provides clinical supervision to the Licensed Practical Nurses (LPNs) and Medical Assistants (MAs) on the Care Team. Responsible for daily/weekly Care Team scheduling and management of Paid Time Off (PTO) requests.  Delegates tasks appropriately according to the scope of licensure and follows up on delegated tasks to ensure completion. May function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or has not been designated. 

• Ensures nursing practices of the care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy. 

• Assists with applicant screening, selection, training, providing feedback for performance evaluations, and providing information related to employee discipline and termination of staff. 

• Provides general nursing care to patients, including: administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions; maintaining consideration for specific age related characteristics, needs related physical development, communication, and socialization and safety, in collaboration with other members of the care team. 

• Coordinates and manages daily huddles. Prepares and manages materials and deliverables. Reviews patient charts for missing labs, reports, and/or open orders and reviews as part of care team huddles. In coordination with the Manager, Nursing and Practice Administrator, manages and inventories clinical supplies. 

• Prepares equipment and aids physician during treatment, examination, and testing of patients. Verifies chief complaint and takes vital signs as requested. Reviews the Electronic Health Record (EHR) active medication list with patients. Conducts and document point-of-care tests based on protocol. Administers medications as directed by provider. 

• Identifies patients who may need point-of-care testing as well as patients with special needs (i.e., transportation). Coordinates outpatient work-up and or treatment plans when patient situation requires it (i.e. further clinical testing, x-rays, and facilitates communication between physicians and health care providers). Pends tests and procedure orders for physician approval and co-signature. Prepares prescriptions or medication refills, for review and signature by provider. 

• Contacts patients with test results and provides recommendations on cases per physician determination and/or standards of care. Adds recommendations to individualized care plan(s) and reviews After Visit Summary (AVS) with patient. Facilitates clinical messages and chronic condition management education to patients. 

• Triages urgent same day or double booked appointment requests. 

• Documents progress notes in electronic health record within 24 hours. 

• Manages in-basket requests and responds to all requests in a timely manner. Will serve as a clinical liaison between the call center and medical office. 

• Performs other job-related duties as required including participation in nursing practice work groups and committees.