Company Statement

Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.

 

To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Call Center Representative - Melville

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Patient Services
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20104 Requisition #
Thanks for your interest in the Call Center Representative - Melville position. Unfortunately this position has been closed but you can search our 149 open jobs by clicking here.

Responsibilities:

  • Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
  • Requires the capacity to gain a comprehensive understanding of one or more EHR systems. 
  • Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
  • Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
  • Maintains applicable call center database by entering/amending information.
  • Required to meet specific call center performance metrics of productivity and quality assurance.
  • Performs other job-related duties as required.

Qualifications: 

  • High School Diploma or GED required
  • Some college coursework required
  • Associate’s or Bachelors’ Degree preferred
  • One year of previous experience working in a customer service, customer facing (i.e. retail or hospitality) or call center environment required
  • Strong telephone soft skills gained from prior customer/patient experience in a similar call center role required
  • Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact required
  • Clear speaking voice required
  • Outstanding work ethic and strong adherence to shift schedule required
  • Two+ years of previous experience working in an inbound call center environment preferred
  • One year of healthcare experience as a Medical assistant or assisting patients in any capacity preferred
  • Previous experience using EPIC system preferred
  • Bilingual-Spanish preferred

Security Disclosure

If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.

 

We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail. 

Pay Disclosure

A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.

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