Company Statement
Careers at AdvantageCare Physicians: At AdvantageCare Physicians, our providers and care teams reflect our commitment to population health. Improving the health of our patients is our goal; keeping our patients healthy is our commitment. Using our state-of-the-art electronic medical record (EMR) system, our providers, care teams, and practice administration staff work together to deliver high-quality, comprehensive and convenient care to our patients.
To protect the health and safety of our workforce, members, patients, and the communities we serve, AdvantageCare Physicians require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.
Call Center Representative - Melville
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- Patient Services
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- Aug 27, 2020 Post Date
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- 200L9 Requisition #
Responsibilities:
- Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
- Requires the capacity to gain a comprehensive understanding of one or more EHR systems.
- Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
- Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
- Maintains applicable call center database by entering/amending information.
- Required to meet specific call center performance metrics of productivity and quality assurance.
- Performs other job-related duties as required.
Qualifications:
- High School Diploma or GED required
- Some college coursework required
- Associate’s or Bachelors’ Degree preferred
- One year of previous experience working in a customer service, customer facing (i.e. retail or hospitality) or call center environment required
- Strong telephone soft skills gained from prior customer/patient experience in a similar call center role required
- Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact required
- Clear speaking voice required
- Outstanding work ethic and strong adherence to shift schedule required
- Two+ years of previous experience working in an inbound call center environment preferred
- One year of healthcare experience as a Medical assistant or assisting patients in any capacity preferred
- Previous experience using EPIC system preferred
- Bilingual-Spanish preferred
Pay Disclosure
At AdvantageCare Physicians, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at AdvantageCare Physicians, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.